I called Hug on the first hot day of the year after I discovered my central air conditioning wasn't working. In less than an hour Steve arrived and diagnosed the problem. In addition to being very personable and a great listener, he was highly professional and conscientious. He inspired a level of confidence in me that was unusual, given my past history with home repair technicians. The following morning Mark came by with the required repair part and in a few minutes my air conditioner was up and running again, as good as new!. Just as Steve did, Mark impressed me with his repair abilities and his willingness to explain the intricacies of home air conditioning. I could not be happier with the prompt and courteous service I received from Steve and Mark from Hug Plumbing.

Service was fast and great. Although we had a septic and it wasnt the service techs specialty, Mike did all he could to help us and we will use them again in the future. Fixed our problem and had great customer service!

Hug Plumbing is the contractor for my home warranty service. I was apprehensive at first: Hug isn't Based in Vacaville and I hadn't heard of firms doing plumbing, heating, and cooling.
I had no need to worry. Dave from Hug called me before 9 am in the morning and set up a time to look at the a/c that day. I was very grateful because It was one of the first hot weeks of the summer with temperatures forecast to be over a hundred in a couple of days. I knew Hug and everyone else would be swamped with a/c calls. Dave is based in Vacaville and the service was excellent. He stayed in touch so I always knew what was going on like waiting for parts or whatever. Dave explained everything to me--what the problem was, what was needed to fix it, the procedure and how long it would take--so I knew what to expect. Dave worked really well with my home warranty company so parts and so on were ready at the warehouse in a very short time. I will definitely be calling Hug again if I need plumbing, heating, or cooling services. They are honest, hard-working, and have great customer service!

Hello, Michael came out today, and my situations worsened drastically. I panicked and contacted the insurance company to get immediate help because I understood Michael could not return yesterday. If I can get the insurance company to agree, are you willing to ask Michael to return to fix my problems? I was very impressed by him, and I want to establish a problem with a professional I trust, like him, rather than get a quick fix.

Tell you what, in as far as customer service goes, Dave was over the top yesterday in fixing our furnace. He was here until nearly 7:30 last night even though his children eagerly awaited his return from work. He didn't need to work that late, but knew we were without heat his stellar customer service excelled. Thank you Dave, job done very well.